To gain a new client into your business, one of the easiest ways, is to have a
compelling offer. The offer should have a high perceived value... Something that the customer considers a no-brainer, something that will motivate them to try you. "FREE 14 point suspension checkup valued at $59 or FREE report (valued at $49) on ways to hire a car at 50% of the normal price" or similar.
But how can you afford to offer "loss leaders?" Surely it'll drain the bank balance or increase the bank loan and send you to the dungeons of failure? This is why you need to understand the LVC Formula which stands for the
Lifetime Value of a Client! Here's how it works... Let's consider the local beauty salon. Say a new customer usually pays $100 for their first treatment. I'm not a beauty therapist so if my costs are wrong, I'm sorry. But, how much is this $100 client really worth? What is their LVC? After all, if the client loves your service, (which you will be very motivated to ensure they do by over delivering... right?) they will continue to come back for years to come.
For this example, let's say your average client returns for a beauty treatment 10 times a year and remains a client for 2 years on average. Let's work this out... $100 (price of consultation) x 10 (purchases a year) x 2 (number of years) = $2000.00. And if your profit margin is 40% this calculates to an average $800 profit per client.
Now we know our numbers, let's send a
letter to all the nearby businesses offering women a FREE manicure valued at $30.00. And lets say the manicure costs you $7 in products and 30 minutes of your time (which if you're not busy
you'd be sitting on your butt anyway!) So the $7 investment could have just made you $800 in profit. Imagine if we get 100 of those clients, that works out to $79 300 of profit over 2 years. Now 100 clients x 10 visits per year x 30 mins each = 500hrs of work over 1 year which is 10.5hrs per week allowing for a 4 week holiday per year. Thats $79 per hour! Now you could further leverage the profits with a discount loyalty program, which is a whole different subject, for another day.
The secret lies in giving away something which has a high perceived value, but actually costs you very little to produce. Why does it work so well? Using the word FREE in your advertising
STOPS inertia. You see, people are happy with their current beauty salon or their mechanic. But when they get an opportunity to trial a product or service for FREE there's something irresistible and risk free about it?
A HUGE word of warning though, you have to be confident with your service or product. The service needs to blow them, even give them something extra they weren't expecting, overdeliver, make them ecstatic! Otherwise people will not come back, and you'll get a bad name very quickly. And make sure you collect your clients details and enter them into a database for future marketing and measure your results.
This thinking could give your business a big boost as your competitors won't think of it and if they do they won't find the time to implement it. But as always
success is in the IMPLEMENTATION. I look forward to your comments...